QSE Enterprise

◆ Service & SLA

Your wall, kept on-air.
Locked rates. Real response times.

Every QSE install includes the first year of Standard SLA service free. After that, lock your tier and pricing for four full years — predictable budgeting for a system you depend on.

Show down right now? Call — we answer live.

407-777-9170

Basic SLA

$7,631/ year
48 hours
2 business days on-site

Budget-conscious option for less time-sensitive installations.

Request Basic SLA
Year 1 included

Standard SLA

$10,175/ year
24 hours
1 business day on-site

Most popular. Included free for the first year of every QSE install.

Request Standard SLA

Premium SLA

$12,719/ year
8 hours
Same-day on-site

Mission-critical venues that cannot afford a dark wall.

Request Premium SLA

◆ Pricing reflects a real broadcast-studio SLA proposal · billed monthly or prepay annually

◆ What every tier includes

More than a phone number.

Our SLAs aren't reactive — they're proactive. We check the wall before you know there's a problem.

Monthly on-site maintenance

Cleaning of vents, filters, LED face. Structural rigging check. Visual + digital module health inspection. Color recalibration. Firmware updates.

Weekly remote monitoring

Overnight automated self-checks on the wall and processor. Detailed reports on identified or potential issues. We mobilize ASAP if anything trips.

Daily phone & remote support

Direct line to our engineers for questions or troubleshooting, plus secure remote access for fast resolution.

Cleaning of vents, filters, and LED face
Structural integrity & rigging hardware checks
LED module visual + digital health inspections
Usage statistics & log file review
Color balancing and recalibration as needed
Manufacturer-recommended firmware updates
Workflow & video source optimization
Overnight remote self-checks with reporting

Already have a wall? We service it.

QSE services LED systems we didn't install — including Novastar-driven walls from any manufacturer. Tell us what you've got and we'll quote a tier.

Start an SLA quote

◆ Request service

Tell us what's wrong.

Pick a severity. Your message lands in our inbox already triaged so we move fast — no "we'll get back to you" stall.

Severity

◆ For LIVE SHOW DOWN, also call 407-777-9170 — we answer.

How we respond

No "we'll get back to you."

You see every step. Like a delivery tracker — but for your wall.

  1. 1

    1. Request

    You submit. Subject line tagged with severity so triage takes 2 seconds.

  2. 2

    2. Acknowledged

    Email reply within the hour during business; live phone for LIVE SHOW DOWN.

  3. 3

    3. Diagnosis

    Remote check first (we monitor most installs). Engineer dispatched if needed.

  4. 4

    4. On-site

    Per your SLA tier — 8/24/48 hr. You see truck arrival, you know it's handled.

  5. 5

    5. Resolved

    Written report on what happened, what was done, what to watch for.

Already have a wall? We service it.

QSE services LED systems we didn't install — including Novastar-driven walls from any manufacturer. Tell us what you've got and we'll quote a tier.

Start an SLA quote